Overview
A beauty creator with 120K followers had launched a digital product before but delivery was messy, the offer was confusing, and refunds were constant. We rebuilt the entire system from scratch—simplified the offer, fixed the checkout experience, and made delivery feel premium.
What We Built
1
Simplified offer with clear value proposition
2
Rebuilt landing page optimized for conversion
3
Improved checkout flow with fewer friction points
4
Premium onboarding experience
5
Community access with clear guidelines
6
Support system that reduced refund requests
Timeline
21 days to redesign and relaunch
Results
Checkout conversion rate
1.9%
Reduction in refund requests
67%
Customer satisfaction (out of 5)
4.8
Tools Used
StripeCustom Landing PageAutomationCommunity PlatformSupport System
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